Wifi

[donnamae307]

although my wifi  is working the printer will not adjust and pick up the wifi signal

[Max3Aj]

@donnamae307, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

I'm sorry you're having trouble with your HP printer's WiFi connection. Here are some steps you can try to resolve the issue:

Restart Devices: Turn off your printer, computer, and router. Wait for about 30 seconds, then turn them back on. This can often resolve connectivity issues.

Check Network Settings: Ensure your printer is connected to the same WiFi network as your computer. You can print a network configuration page from your printer to verify its connection status.

Restore Network Settings:

For printers with a touchscreen: Go to Setup > Network Setup or Settings > Restore Network Settings.

For printers without a touchscreen: Press and hold the Wireless button and the Cancel button until the power light blinks.

Factory Reset: If the above steps don't work, you might need to perform a factory reset on your printer. This will restore the WiFi setup mode, allowing you to reconnect the printer using the HP Smart app. 

You may refer to this document - HP printers - Wi-Fi connection is lost after router or network settings change | HP® Support

Also, this - Troubleshoot a Wi-Fi connection to an HP printer | HP® Support 
 

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support