Wireless Connection Issue with HP Ink Tank Wireless 415

[EdGalicia]

Hello,

I am experiencing an issue with my HP Ink Tank Wireless 415 printer. Three days ago, I changed my Wi-Fi network password, and since then, the printer has been disconnected from the wireless network, and I haven't been able to reconnect it. I've tried several solutions:

• Followed tutorials.
• Read through user forums.
• Checked HP's official support page.

While I can connect the printer to my PC via USB without any problems, I can't connect it to my Wi-Fi network. Attached is a screenshot of the error that appears when I try to set up the wireless connection. The message indicates that "the wireless radio on the HP device is not functioning."

Device details:

• Model: HP Ink Tank Wireless 415 series PCL-3
• Serial number: [Personal Information Removed]
• Wi-Fi network name (SSID): CLARO_uGXW76
• MAC address: [Personal Information Removed]

I would greatly appreciate your assistance in resolving this issue as soon as possible. I've tried all the options I know, but without success.

I look forward to your response.

Best regards,

[EdGalicia]

I really need help...

[Irfan_06]

Hi @EdGalicia,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to help you.

I see that you are facing an issue with wireless connectivity for your Printer.

A) Please follow the steps below to perform a power drain.

 1) Unplug the power cord from the printer & wall.

2) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

3) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

4) Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Power on the printer

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

C) If the issue still persists, please follow the steps below to connect your printer to the network again.

1) Uninstall the HP smart app by click on this link, Restart the computer or mobile device to clear possible error conditions.

2) Enable Wi-Fi setup mode: When you turn on your printer for the first time, it is temporarily placed in Wi-Fi setup mode so that it can be discovered during setup. Use the printer control panel to restore Wi-Fi setup mode, and then set up the printer again. Go to Restore Wi-Fi setup mode on your HP printer for more information.

3) Refer to this link to use the HP smart app on your phone/tablet/PC to add a printer.

Note: Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support