Wireless Direct won’t connect even with password

[Mktreat]

Hi. While WiFi Direct initial setup was fine on my new printer, I keep losing the connection, and when I try to reconnect to WiFi direct, My OfficeJet Pro 9018 asks me to enter the password.(on all 3 devices - my MacBook, my iPad Air 2, or my iPhone XR).  I know the password, but I am constantlyTold the password is incorrect. (I know I’m using the correct one, it’s displayed on the printer screen under the WiFi settings).The only way to solve the problem is to turn the printer off and back on. It’s pretty frustrating. The only wireless printing I can do is thru WiFi Direct. Any help would be wonderful.

[Echo_Lake]

@Mktreat

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

 As I understand, you are looking for a password to connect HP printer to the network. To better assist you -  

1) Have you tried your router's password?  

2) Can you please send us a picture of the screen asking you to enter the password?  

If the Wi-Fi password does not work, this could be the Wireless Direct password. Let's try these steps - 

Step 1 Try the default password - 12345678.  

If the default password does not work, please print a Network Configuration page and look for a Wi-Fi or a Wireless Direct password. 

Step 2  To print a Network Configuration page - From the printer control panel, press the Wireless button and the Information button together to print the network configuration page. 

Note - The Wi-Fi or Wireless direct will connect the devices that you are trying to print from to the printer's Wi-Fi instead of your home Wi-Fi and due to that you will have to keep switching from your home Wi-Fi to your printer's Wi-Fi. 

You can connect the printer to your home Wi-Fi by following these simple steps - 

1.) Remove HP Smart App from your mobile device. 

2.) Press the Wireless button and the Cancel button from the printer control panel at the same time, and then hold them for three seconds. 

3.) Download and install HP Smart App on your mobile device from here: https://support.hp.com/au-en/document/c03561640 

4.) Open HP Smart App and follow the onscreen instructions on the screen to connect the printer to a wireless network. 

Let me know how that goes 🙂 
 

Hope this helps! Keep me posted for further assistance.
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