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Common problems for Connectivity Issues
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‎08-28-2020 06:22 PM

HP Recommended
Product: HP ENVY 4500
Operating System: Microsoft Windows 10 (32-bit)

My Printer can't connect to the internet. I've tried Wireless & WPS. Every time I try Wireless setup Wizard it tells me I'm inputting the incorrect password (which isn't true. I've checked and done this about 10 times now). When I try WPS (my router is set up for this) my printer tells me that the process was terminated and does not connect. I'm not sure what else to do beside go back to being a caveman and use a USB connection- which makes buying a wireless printer a waste.

1 person had the same question
2 REPLIES 2

‎08-29-2020 07:50 AM

HP Recommended

One thing that we have found is that on some models with both 5Ghz and 2.4Ghz wireless capability, compatibility with newer 5Ghz routers and wireless access points is not great. The printers typically have a 5Ghz wireless that follows the B/G/N protocols whereas most new routers use 5Ghz A/C protocol and while advertised as working  together that is not always the case. I would try linking only to the 2.4Ghz channel of the router to see if that works for you.

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‎08-11-2023 02:07 PM - edited ‎08-11-2023 02:09 PM

HP Recommended

Hi community!

 

The following article may be useful:

 

https://h30434.www3.hp.com/t5/Printers-Knowledge-Base/Set-up-your-printer-using-HP-Smart-Recommended...

 

SofiaML
HP Support Community

I work on behalf of HP.
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