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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: Printer Wi-Fi, Connectivity Issues and Offline Status..
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Wireless connection between computer and printer

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Microsoft Windows 7 (64-bit)

Since changeing internet provider,cannot print from computer.when I try to diagnose fault message reads installation not complete but,wireless test result from printer reads no problem found successful set up

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Thanks for taking an interest in the  HP Support Community!! After reading your post I see you want to connect the printer to the new router. I would like to help you out with this issue today.


Click here to find the WPS password of your new router.

  • Make sure you know your network name and your security password is handy.
  • On the printer's control panel, go to the Network menu or touch the wireless icon and then go to settings. Select Wireless Setup Wizard. The Wireless Setup Wizard displays a list of wireless networks in the area.
  • Settings may be accessed by touching a wrench icon.
  • Select your wireless network's name from the list.
  • If you don't see your wireless network listed, you can enter your network name manually by scrolling to the bottom of the list. If you enter the name manually it must be exact, including upper and lower case characters.
  • Enter your WEP key or WPA passphrase. You must enter the key or passphrase exactly, including upper and lower case characters. Your printer should connect to your wireless network. If it does not connect, you are given the opportunity to print a Wireless Network Test report that will help you find out what may be wrong.

Follow the steps mentioned under HP Wireless Setup Wizard in the document.


Let me know how it goes.


Keep me posted. Happy to help!


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