Wireless printing in monochrome only

[stampante21]

I can't understand why with this new PC Hp PAVILION LAPTOP 15 - PRODUCT ID 00325-96797-60431-AAOEM the HP7FDBEE Hp OfficeJet3830 - CN66U3J2K8 printer installed in wireless mode prints me only in monochrome, not giving me the possibility to choose in the setting box of properties / paper and quality the color or monochrome function. If I connect it with the cable to the PC via the USB port, I can print in color. I can choose the color option to print because the setting box offers it.

Anyone know how to help me? With the previous PC, always an HP, the printer worked perfectly even wireless. Some differences I noticed from the settings are on the Windows specifications: Pavilion Version 20H2 and OS Build 19042.1348, while on the previous PC Version 21H2 and OS Build 19043.1348 but I don't know how to set these parameters, nor if they actually can be the cause of malfunction.

[ShlomiL]

Hi,

Try following below specific version of the HP Print and Scan Doctor Utility by selecting your printer:

http://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe

Be sure to restart your PC and allow the utility to complete the process, then check for any difference.

Try printing and check for any change, if the same remains try printing using the newly added print queue copy (Copy1) and check for any difference.

Shlomi