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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
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‎12-08-2020 07:35 AM

HP Recommended
Product: 2540

Have new router and can’t connect to printer for wireless printing. The diagnostic test results tell me the SSID names don’t match but I don’t know how to get rid of the old router name that’s on the printer and change it to the new router name Using iPad mini and iPhone 8. Have the hp Smart app installed but I’m not very tech savvy. Can someone help please. I’ve wasted SO much time trying to sort this myself. 

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1 REPLY 1

‎12-25-2020 01:07 PM

HP Recommended

@evlittle, Welcome to HP Support Community!
 

To reconfigure the printer, follow the steps from the document HP Printers - No Connection after Router or Wi-Fi Settings Change.

 

Additionally, refer to the document Connect to a Wireless HP Printer for help.

 

If you still have issues, use the guided troubleshooter Troubleshooting | Wireless Printing Center for instruction to isolate and resolve the issue.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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