Wireless setting locked by person who set up printer.

[KdPhys_92]

Hello, looking for help (fingers crossed),

I changed my Internet provider last week and before the switch I forgot to change my internet connection on the printer  (HP officejet pro 7720). Now that I need to use it I have tried to change the internet connection, however when I try to turn wireless on a message appears on the printer screen "this feature has been locked by the person who set up the printer." Can anyone tell me how turn this off so I can connect to the new internet?

Please and thank you 

[Kumar0307 · Accepted solution]

@KdPhys_92, Welcome to the HP Support Community!

I have sent you a private message with a set of instructions to perform a reset. Kindly check the same, this might help you to resolve this issue. Check next to your profile name, you should see a little blue envelope, please click on it.  

Hope this helps! Keep me posted. 

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