• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
Locked

‎03-22-2023 11:54 AM

HP Recommended
Product: HP LaserJet Pro MFP M225dw
Operating System: macOS 11.0 Big Sur

I bought a new modem from T-mobile . After I got it up and running my HP LaserJet Pro MFPM225dw would not connect. I have uninstalled the printer and reinstalled it. The printer is in my system preference printer & scanner area it just seems like it won’t recognize it. I have turned the printer off and closed all devices including modem. Turned printer back on and let it initialize . Let modem come back up and tried to connect printer wirelessly to internet. It is there when I put in my password for the 2.4ghz network I am trying to connect to it try’s but alas it fails. I have done this so many times I am weary now. I have a Mac 11.7.4 version and T-mobile internet. Any help would be great.

Category:
4 REPLIES 4

‎03-22-2023 01:08 PM

HP Recommended

@TCB2U 

 

 Please use the following Guide:


                  https://support.hp.com/us-en/document/ish_1736500-1626554-16


Please also note: Your printer may only support 2.4GHz therefore you need to check and allow your router to broadcast both (dual) bands which are 2.4GHz and 5.0GHz.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




1 person found this reply helpful
Was this reply helpful? Yes No

‎03-22-2023 02:14 PM

HP Recommended

Thank you for your help. I am showing both networks. Trying to connect on 2.4ghz though. Still no luck.

Was this reply helpful? Yes No

‎03-22-2023 02:15 PM

HP Recommended

Sorry the link above gives a error sorry not found. TY

Was this reply helpful? Yes No

‎03-22-2023 10:24 PM

HP Recommended
@TCB2U wrote:

Sorry the link above gives a error sorry not found. TY

@TCB2U 

 

I don't know why. The link is totally valid.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.