Won’t print even though it says ready and is o line

[Corysolo]

My HP envy pro 6452  will not print from my phone even though it says ready and available on wireless. I have reset it by shutting off the power 

[zoey7886]

@Corysolo, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding Printing Issues with HP Envy Pro 6452! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If your HP Envy Pro 6452 printer is not printing from your phone despite showing as ready and available on wireless, here are some steps you can take to troubleshoot and resolve the issue:

Check Network Connection:

• Ensure that your printer is connected to the same Wi-Fi network as your phone.
• Verify that there is a reliable Wi-Fi connection and that the signal strength is adequate.

Update Printer Firmware:

• Make sure your printer's firmware is up to date. You can check for updates via the HP Smart app or the printer's control panel.

Reboot Devices:

• Power cycle your printer, router, and phone. Turn off each device, wait for a few seconds, and then turn them back on.

Clear Print Queue:

• Sometimes pending print jobs can cause issues. Clear the print queue from your phone and resend the print job.

Reinstall the HP Smart App:

• Uninstall the HP Smart app from your phone, then reinstall it from your phone’s app store.

Reconfigure Printer on HP Smart App:

• Remove the printer from the HP Smart app and then add it back again. This can help resolve connection issues.

Check Printer Status and Settings:

• Ensure the printer is not in an error state (such as out of paper, paper jam, or low ink).
• Verify that the printer is not set to "Offline" or "Pause Printing".  

Hope this helps! 

Take care, and have an amazing day!  

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Regards,