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‎10-19-2020 01:36 PM

HP Recommended
Product: HP Envy pro 6455

The password that the printer gave me is incorrect when I enter it on my smart app to connect to the printer. What password am I supposed to use 

Category:
1 person had the same question
1 REPLY 1

‎10-22-2020 11:21 AM

HP Recommended

@Dan19941

 

I reviewed your post and I understand that you are trying to configure the HP Smart app on your device and getting an error.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

Are you installing the HP Smart App on the computer or on your phone?

 

You need to enter the wireless password to connect the printer to your wireless network. Refer to the below article on how to set up the printer using the HP Smart App.

 

Windows: https://support.hp.com/us-en/document/c04675142

 

Phone: https://support.hp.com/in-en/document/c03561640

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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