Y new HP 5100 tank printer is connected to my home fast fibre network but will not print.

[david1919]

My new HP Smart tank 5100 printer is seen by my network and my Apple iPhone, iPad and Mac book air but will not print.

[Nal_NR]

Hi @david1919,

Welcome to the HP Support Community. 

I understand that you are facing connectivity issues. I’d like to help!

Make sure, your printer and your device are on the same network as 2.4GHZ only. 

If your HP Smart Tank 5100 printer is visible on your network and recognized by your Apple devices (iPhone, iPad, and MacBook Air running macOS 12.0 Monterey) but will not print, follow these steps to troubleshoot and resolve the issue:

1. Ensure Printer is Connected to the Same Network

Make sure that your printer and all your Apple devices are connected to the same Wi-Fi network.

2. Update Printer Firmware

Ensure your printer firmware is up to date.

1. From the printer's control panel, go to Settings or Setup.
2. Look for an option like Printer Maintenance or Update.
3. Check for firmware updates and install any available updates.

3. Restart Devices

Restart your printer, router, and Apple devices.

1. Turn off your printer and unplug it from the power source.
2. Turn off your router and unplug it for about 30 seconds.
3. Restart your iPhone, iPad, and MacBook Air.
4. Plug in and turn on your router.
5. Plug in and turn on your printer.

4. Check Printer Settings on MacBook Air

Ensure that your MacBook Air is configured correctly to print to the HP Smart Tank 5100.

1. Go to System Preferences > Printers & Scanners.
2. Select your HP Smart Tank 5100 printer from the list.
3. Click on Options & Supplies and then Utility.
4. Click on Open Printer Utility and make sure the printer status is online and there are no errors.

5. Reset Printing System on MacBook Air

If there are any issues with the printer configuration, resetting the printing system can help.

1. Go to System Preferences > Printers & Scanners.
2. Right-click (or Control-click) on the printer list and select Reset printing system.
3. Confirm the reset.
4. Re-add your HP Smart Tank 5100 printer by clicking the + button and following the prompts.

Kindly check the next set of steps in the next post. 

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Nal_NR]

Hi @david1919,

Please find the next set of steps below. 

6. Check Print Queue

Ensure that there are no stalled print jobs in the print queue.

1. Go to System Preferences > Printers & Scanners.
2. Select your HP Smart Tank 5100 printer.
3. Click Open Print Queue.
4. Clear any stalled print jobs and try printing again.

7. Use HP Smart App

Try using the HP Smart app to manage and print your documents.

1. Download and install the HP Smart app from the Mac App Store.
2. Add your HP Smart Tank 5100 printer to the app.
3. Try printing from within the app.

8. Check AirPrint Settings (iPhone and iPad)

Ensure that your iPhone and iPad are configured correctly to print to the HP Smart Tank 5100.

1. On your iPhone or iPad, go to Settings > Wi-Fi and ensure you are connected to the same Wi-Fi network as your printer.
2. Open the document or photo you want to print.
3. Tap the Share icon and select Print.
4. Select your HP Smart Tank 5100 printer from the list of available printers.
5. Ensure the correct printer is selected and try printing again.

9. Check Printer Status and Errors

Make sure there are no error messages or warnings displayed on the printer's control panel.

If none of the above steps resolve the issue, consider contacting HP phone support for further assistance.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.