all-in support is not available

[stevepmiller]

I'm a long-time Instant Ink customer (I like it!) and a new All-In Printer Customer. I've been trying to call All-In 24/7 support for two days and they don't answer. Music on hold is never-ending. In addition today even Chat is not available, in the middle of the day. Is there an outage? What is going on? I'm trying to get hp eprint to work.

[Raj_05]

Hi @stevepmiller,

Welcome to the HP support community.

Please help us with your HP unit serial number and Case ID (If any) or the product number on a private message for further assistance.

Here is the link to find the product number:- Click here

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Alden4

HP Support

[stevepmiller]

My serial number has nothing to do with my inquiry about 24/7 support not being available, and chat being off line. In addition there is no private message for me to reply to. My serial number (which HPSmart will not allow me to Copy!) is TH3CC7718B. Does this help anything? Thanks.

[Raj_05]

Hi @stevepmiller,

Thank you for your response, 

I'm sending a private message to assist you with the next action.

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted.

Alden4

HP Support