blocked printing

[fsalluzzi]

i need help have wasted 3 hours trying to print from my phone or laptop, i have disconnected and undownloaded the hp smart app and nothing has worked, my account and app show that the hp printer is connected and ready but then wehn i add device to my phone or printer it give a error message and fails to connect or blocks the printing

[Nal_NR]

Hi @fsalluzzi ,

Welcome to the HP Support Community. 

I'd be glad to help you! 

I’m really sorry you’ve spent so much time trying to get the printer to work—it can be incredibly frustrating when everything seems set up but the printing still won’t go through. Let’s see if we can figure out what's going wrong.

• When you attempt to print, does your phone or laptop show the printer as connected, or is there an error message indicating it’s not connected?
• Are both your printer and devices connected to the same Wi-Fi network?
• Does the printer have any error lights or messages on the display, or is it showing "Ready" when you try to print?

Let's try these steps. 

• Restart Printer and Devices: Unplug the printer, restart your phone and laptop, and then plug the printer back in to reset the connection.
• Check Wi-Fi Connection: Ensure both the printer and your phone/laptop are connected to the same Wi-Fi network. Try using a 2.4GHz network if the 5GHz network is causing issues.
• Reinstall the HP Smart App: Uninstall and reinstall the HP Smart app on both your phone and laptop. After reinstalling, reconnect your printer in the app and try printing again.
• Update Printer Firmware: Ensure your HP Smart Tank 5101 has the latest firmware by checking through the HP Smart app or the printer's control panel.
• Reset Network Settings on Printer: If the issue persists, reset the printer’s network settings by accessing the printer’s menu and selecting "Restore Network Settings" or similar, and then reconnecting it to Wi-Fi.

Hope this helps! Keep me posted for further assistance

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