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Common problems for Connectivity Issues
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‎03-27-2025 06:53 AM

HP Recommended

Epson HP Envy 6055e offline. Cannot and do not know what to do. can anyone help? I have no clue where to go on my laptop to fix it. I ran a test but keeps saying offline with no options to correct the problem.

1 REPLY 1

‎03-30-2025 11:20 AM

HP Recommended

@Donnamac4, Welcome to the HP Support Community!  

  

Thanks for reaching out about your query regarding your Bluetooth printer being offline! 

We're thrilled to have the opportunity to assist you and provide a solution.  

  

If your HP Envy 6055e printer is showing as offline, here are some steps you can take to troubleshoot and resolve the issue:

1. Check the Printer Connection

  • Ensure that the printer is turned on and connected to the same Wi-Fi network as your laptop.
  • Restart the printer and your laptop to refresh the connection.

2. Set the Printer to "Online"

  • Open the Devices and Printers in Control Panel.
  • Find your HP Envy 6055e printer, right-click on it and select "See what's printing".
  • In the window that opens, click on the Printer tab and uncheck "Use Printer Offline" option.

3. Update or Reinstall Printer Drivers

  • Go to the HP Support website and enter your printer model to download the latest drivers.
  • Install the drivers on your laptop and follow the on-screen instructions.

I hope this helps!  

  

Take care, and have an amazing day!  

  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

  

Regards, 

ZOEY7886
I am an HP Employee

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