can not connect via wifi because router has no ID

[mikepb]

My printer worked fine  but I haven't used it for a while and now I'm being asked for Router pin in order to connect to my laptop wirelessly. My router does not have a pin listed on the label and when I attempt to use the router password it does not work....

 What must I do to get my printer to recognize my laptop?

[Kuroi_Kenshi]

Hi @mikepb,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Confirm Router and Printer Compatibility:

• Ensure your router supports WPS (Wi-Fi Protected Setup), which often uses a PIN. If not, use an alternative connection method.

Use the Wi-Fi Password:

• If WPS PIN is not available, you may need to connect using the Wi-Fi password provided by your ISP or configured by you. This will typically be labeled as "WPA2" or "Network Key" on your router.

WPS Button Setup (If Available):

• Many routers have a WPS button. If your router supports this, press the WPS button for about 5 seconds to enter pairing mode, then follow the instructions on your printer’s control panel to connect.

Manual Wireless Setup:

• Go to the printer's control panel and navigate to the Network Setup or Wireless Settings menu.
• Select Wireless Setup Wizard, and follow the on-screen instructions to enter your network name (SSID) and password.

Check Printer Settings:

• Ensure that Wi-Fi is enabled on the printer. You can do this by navigating through the control panel under Setup > Network Setup > Wireless Settings.

Use HP Smart App:

• Install the HP Smart app on your Windows 11 laptop from the Microsoft Store. This app can guide you through connecting your printer to the network.

Update Router Firmware:

• Ensure your router firmware is updated to avoid compatibility issues. Check your router manufacturer's website for instructions on updates.

Reboot Devices:

• Sometimes rebooting your router and printer can reset the network settings, facilitating a smoother connection process.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[mikepb]

As I mentioned in my original post, the printer worked when I first set it up so router/laptop/printer were all compatible. Now after a few weeks of not using it I can't get it to connect.....

I tried the WPS button, reset the router, restated the printer and the laptop, used the password on the modem and every other password I could think of but that did not help.

To be honest, I am having some difficulty following the instructions you sent, my problem not yours.

I have an extended warranty on my printer however, I have spent many hours over 3 days trying to find a phone number to call so I can speak to someone at HP with no success.

I find it hard to believe that a contact phone number for warranty service is not available. Also, I find it hard to believe that this problem should be so difficult to resolve.

 Is it possible for me to contact the "warranty" department to resolve this?

 During the time I have owned this printer, I have spent longer trying to fix it then I have actually used it to print.

best regards,

mike barber

[Kuroi_Kenshi]

Hi @mikepb,

Thank you for the response.

We're here to help you tackle that malfunction! Don't worry, we've got your back! 

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name. Alternatively, you can click on this link. 

You can use this link as well: 

Private Messages - HP Support Community

We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience! 

Best regards,