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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
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macOS 10.14 Mojave

i have the -hp-3001dw laser jet wireless. what a huge pain. constantly dropping the signal. done the set up multiple times using the HP setup. Still cant get it to connect. blue wireless light is on and it is listed under the wifi network but no way to connect. says it needs a password. what password? this is honestly the worst printer i have ever had. my inkjet set up in one minute and i have zero issues with it for 5 years. can someone help. 

2 REPLIES 2
HP Recommended

Many HP printers are/were built with older generation 5Ghz chipsets which can prove problematic with current 5Ghz networking equipment. That said, there are a few ways to mitigate the issue.
1. check to see if your printer network settings allow you to turn off the 5Ghz communication. This would be under network settings.
2. Check the settings of your router. Many newer routers allow you to restrict device connections to 2.4Ghz, which will stop the device from trying to communicate on the incompatible 5Ghz band.
3. If your router does not offer restrictions, the other method to limit the printer to only connecting to the 2.4Ghz channel is to configure the 2.4Ghz channel of the router to a unique SSID. (often the default from factory has both 5Ghz and 2.4Ghz using the same SSID). Then only configure the printer to connect to the SSID associated with the 2.4Ghz channel. As the steps are different depending on vendor it is impossible to layout all the steps for every product here. The supplier of your wireless should be able to assist.

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I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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thank you for the suggestion. 

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