can't connect HP Laserjet Pro MFP M28-M31 to fiber

[mefreeprinter]

I have a HP Laserjet Pro MFP M28-M31 printer. I have connected it to the internet in the past but now am trying to connect to Fiber and that doesn't have a WPS button. The blue 'internet' is flashing on the printer. I tried restarting the fiber and the printer to no avail.

[VikramTheGreat]

Hi @mefreeprinter,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

We understand how frustrating it can be when your HP LaserJet Pro MFP M28-M31 printer won’t connect to your new fiber router, especially since it doesn’t have a WPS button. That blinking blue wireless light means the printer is in setup mode, waiting to connect, but it needs a little help.

Option 1: Use HP App (Recommended)

This method works even if your router doesn’t support WPS.

1. Download the HP App on your Windows PC or mobile device:
   👉 HP App – For HP Printers, Laptops, and Tech Accessories | HP® Official Site
2. Open the app and click “+” to add a printer.
3. The app should detect your printer (since the blue light is blinking).
4. Follow the on-screen instructions to connect the printer to your Wi-Fi network manually by entering your router’s SSID and password.

Option 2: USB Setup via HP Smart

If the printer isn’t detected wirelessly:

1. Connect the printer to your PC using a USB cable.
2. Open HP Smart and add the printer.
3. Go to Settings > Wireless Setup.
4. Enter your Wi-Fi credentials to connect the printer to your fiber network.

Important Notes

• Make sure your fiber router is broadcasting a 2.4 GHz network, as the M28-M31 series does not support 5 GHz.
• If your router combines both bands under one name, try separating them temporarily during setup.

I hope this helps.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat