can't connect my hp envy 6052e to the internet

[DennisH1]

can't connect my hp envy 6052e to the internet

[Kuroi_Kenshi]

Hi @DennisH1,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

I understand your HP Envy 6052e printer is not connecting to the internet/Wi-Fi. Let’s go through a few steps to check what could be causing this.

a. Check Wi-Fi Network

Make sure your Wi-Fi is working on other devices (phone, laptop, etc.).

Ensure you’re connected to a 2.4 GHz network, as this printer does not support 5 GHz only networks.

b. Restart Printer and Router

Turn off the printer and unplug the power cable.

Restart your Wi-Fi router (unplug for 10–15 seconds, then plug back in).

Plug the printer back in and turn it on after the Wi-Fi is stable.

c. Check Wi-Fi Password

Make sure you are entering the correct Wi-Fi password (case-sensitive).

If unsure, connect another device using the same password to confirm.

d. Restore Printer Network Settings

On the printer, press and hold the Wi-Fi Button + Cancel Button (X) together for 5 seconds.

This will restore network defaults and enable setup mode for 2 hours.

e. Reconnect to Wi-Fi Using HP Smart App

Open the HP Smart app on your phone or PC.

Tap the “+” icon to add a new printer.

Select your HP Envy 6052e and follow on-screen prompts to connect it to Wi-Fi.

f. Ensure Wi-Fi Direct is Disabled (if using home Wi-Fi)

Press the Information (i) button to print a network report.

Make sure the printer is attempting to connect to your router, not Wi-Fi Direct.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,