can't connected my Hp8015e network

[stinfort]

can access my hp 8015e network when i try used the app what show is 8010 not 8015e

[Elohi_NR]

Hi @stinfort 

Welcome to the HP Support Community. 

I'd be glad to help you! 

It sounds like there may be a mix-up with the printer model displayed in the app, possibly due to a connection or setup issue. Here are some steps you can follow to resolve this and ensure your HP 8015e printer is recognized properly in the app:

Ensure the Printer is Connected to the Correct Network:

• Confirm that the HP 8015e is connected to the same Wi-Fi network as your phone or computer.
• If you're unsure, you can print a network configuration page from the printer's control panel to check the network settings.

Update the HP Smart App:

• Open the Microsoft Store or App Store (depending on your device) and ensure that the HP Smart app is updated to the latest version.
• Updating the app can fix model recognition issues.

Remove and Re-add the Printer in the HP Smart App:

• Open the HP Smart app.
• Tap on the printer icon or name at the top of the screen.
• Choose Remove Printer.
• Re-add the printer by selecting Add Printer and following the on-screen instructions to ensure it connects as the HP 8015e model.

Reset Network Settings on the Printer:

• If the app still shows the HP 8010 model, you can try resetting the printer's network settings.
• On the printer’s control panel, go to Settings > Network Setup > Restore Network Defaults.
• After this, reconnect the printer to your Wi-Fi network by following the setup prompts on the printer's screen.

Check for Firmware Updates on the Printer:

• If you have access to the printer's control panel, check if there is a firmware update available:
  • Go to Settings > Printer Updates on the printer's menu.
  • Follow the prompts to update the printer’s firmware, which may fix model recognition issues.

For further assistance click here

Hope this helps! Keep me posted for further assistance

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