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‎07-28-2021 04:14 PM

HP Recommended
Operating System: Microsoft Windows 10 (32-bit)

i have a HP and instant ink account 

the hp app shows my printer  but i have to use the cable

 i cannot get get the printer to go onto my virgin wifi

i have a offer of 6 months free ink which i cannot access without getting printer to get on wifi

tried all the ways that on the printouts

5 people had the same question
1 REPLY 1

‎08-03-2021 12:31 AM

HP Recommended

@BarbMILLS

 

Welcome to the HP Support Community.

 

Let's restore the network settings on the Printer: Press and hold the Wireless button ( ) and the Cancel button ( ) from the printer control panel together for three seconds.

 

Once done, connect the Printer to the Wi-Fi

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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