cannot connect my HP envy photo 7855 to wifi

[ttubes]

cannot connect to my wifi keeps disconnecting.

[Nal_NR]

Hi @ttubes,

Welcome to the HP Support Community. 

I'd like to help!

To provide you with an accurate solution, I'll need a few more details:

Do you get an error message when trying to connect to the Wi-Fi?
Are you connecting the printer to a 2.4 GHz network or 5 GHz network?

Is it a private (Home network) or a public Wi-Fi connection? Wi-Fi direct? Or Hotspot?
What device are you using the printer with a Windows computer, Mac, Android, or iPhone?

How is the printer connected to USB or Wireless? 
What is the status of the wireless light on the printer, steady or blinking?
Have you done any changes to your router network or software?

Meanwhile, If you're on a Windows Operating System, try these steps:

Create a TCP IP port

1. Print a Configuration Page to get the printer's IPv4 address (you can also tap on the wireless icon on the front panel of your Printer to get the IP address)

2. On your PC, go to Control Panel, from Devices and Printers, right-click the printer and left-click Printer Properties, and select the Ports tab.

3. Click Add Port, select Standard TCP/IP Port, then select New Port and follow the wizard.

4. Type in the proper IP address for the printer.

You may also refer to this document for further assistance. 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Nal_NR]

Hi @ttubes,

Hope I was able to fix the issue. If you need further assistance, feel free to reach out to us. 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!