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‎05-28-2022 12:05 PM

HP Recommended

We have switched our internet provider to Starlink and I cannot connect my printer.  I have followed instructions but get the message that my printer cannot be found

1 REPLY 1

‎05-31-2022 04:58 PM

HP Recommended

@roliver1114a

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, to provide an accurate resolution, I need a few more details:

  • What's the Wi-Fi light status on the Printer(Blinking or Steady)? 
  • Are you trying to print from a computer or mobile phone? 
  • Is your router dual-band enabled i.e., both 2.4GHz and 5GHz? If yes, make sure the dual-band has different SSIDs for 2.4G and 5G networks.
  • What is the operating system?

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

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