cannot connect printer

[Liz315]

Need to connect printer to internet

[A_Gayathri]

Hi @Liz315 ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are trying to connect your HP All-in-One 27 Desktop PC (27-cb0000a) to a printer via the internet, you'll typically follow these steps. The process may vary depending on the specific printer model, but here’s a general guide:
 

Step 1: Connect the Printer to Wi-Fi

1. Ensure Wi-Fi is enabled on the printer: Most modern HP printers have a Wi-Fi setup option in the printer’s control panel. Look for a "Wireless" or "Network" menu in the settings.
2. Use the printer's control panel:
   • Go to Settings or Wireless Settings on the printer.
   • Select Wi-Fi Setup Wizard (or similar option), and then choose your Wi-Fi network from the list.
   • Enter your Wi-Fi password to connect the printer to the network.

Step 2: Install the Printer on Your HP All-in-One 27 Desktop PC

Ensure your PC is connected to the same network: Check that your HP All-in-One 27 Desktop PC is connected to the same Wi-Fi network as the printer.

Install HP Smart or use Windows Settings:

• Option 1: HP Smart App:
  • Download and install the HP Smart app from the HP Smart
  • Open the HP Smart app and click on Set Up a New Printer.
  • Follow the prompts to add your printer to the app and ensure it connects to the internet.
• Option 2: Windows Settings:
  • Open Settings on your PC.
  • Go to Devices > Printers & Scanners.
  • Click Add a Printer or Scanner.
  • Windows will search for printers on your network. Select your printer from the list and click Add Device.
  • If the printer doesn't show up, ensure it's connected to the same network and try again.

Step 3: Verify the Connection

• Once your printer is added, try printing a test page to confirm the connection.
• If your printer supports Instant Ink or cloud printing services, ensure that it is properly registered and set up on your HP account.

Troubleshooting 

• Restart your devices: If you encounter any issues, restart both the printer and the desktop PC.
• Check for Firmware Updates: Ensure your printer’s firmware is up to date. Sometimes updates can improve connectivity. Update the firmware on an HP printer
• Recheck Network Connection: Make sure the printer is connected to the correct Wi-Fi network, and there are no issues with the network itself.

Refer to this document: HP All-in-One 27 Desktop PC 27-cb0000a (3B5K4AV)

I hope this helps. 

Take care and have a good day.

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