-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Printers
- Printer Wireless, Networking & Internet
- cannot connect printer

Create an account on the HP Community to personalize your profile and ask a question
10-15-2024 10:56 AM
Hi @Liz315 ,
Welcome to The HP Support Community.
Thank you for posting your query, I will be glad to help you.
I understand you are trying to connect your HP All-in-One 27 Desktop PC (27-cb0000a) to a printer via the internet, you'll typically follow these steps. The process may vary depending on the specific printer model, but here’s a general guide:
Step 1: Connect the Printer to Wi-Fi
- Ensure Wi-Fi is enabled on the printer: Most modern HP printers have a Wi-Fi setup option in the printer’s control panel. Look for a "Wireless" or "Network" menu in the settings.
- Use the printer's control panel:
- Go to Settings or Wireless Settings on the printer.
- Select Wi-Fi Setup Wizard (or similar option), and then choose your Wi-Fi network from the list.
- Enter your Wi-Fi password to connect the printer to the network.
Step 2: Install the Printer on Your HP All-in-One 27 Desktop PC
Ensure your PC is connected to the same network: Check that your HP All-in-One 27 Desktop PC is connected to the same Wi-Fi network as the printer.
Install HP Smart or use Windows Settings:
- Option 1: HP Smart App:
- Download and install the HP Smart app from the HP Smart
- Open the HP Smart app and click on Set Up a New Printer.
- Follow the prompts to add your printer to the app and ensure it connects to the internet.
- Option 2: Windows Settings:
- Open Settings on your PC.
- Go to Devices > Printers & Scanners.
- Click Add a Printer or Scanner.
- Windows will search for printers on your network. Select your printer from the list and click Add Device.
- If the printer doesn't show up, ensure it's connected to the same network and try again.
Step 3: Verify the Connection
- Once your printer is added, try printing a test page to confirm the connection.
- If your printer supports Instant Ink or cloud printing services, ensure that it is properly registered and set up on your HP account.
Troubleshooting
- Restart your devices: If you encounter any issues, restart both the printer and the desktop PC.
- Check for Firmware Updates: Ensure your printer’s firmware is up to date. Sometimes updates can improve connectivity. Update the firmware on an HP printer
- Recheck Network Connection: Make sure the printer is connected to the correct Wi-Fi network, and there are no issues with the network itself.
Refer to this document: HP All-in-One 27 Desktop PC 27-cb0000a (3B5K4AV)
I hope this helps.
Take care and have a good day.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
A_Gayathri
HP Support Community Administrator.