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- HP Community
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- Printer Wireless, Networking & Internet
- cannot connect to the hp dash board, i'm on line and printer...

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10-02-2024
05:18 PM
- last edited on
10-10-2024
11:25 AM
by
JessikaV
i have a hp envy 6020e printer thru all in one plan with hp. the printer is on line with hp, and the printer prints fine. however, pinter account info does not show up on my hp dashboard. hp tech support tried twice, but still not account info. we've un nstalled and re-installedbut everything works fine, but cannot print web services page to add my account with hp dashboard
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Accepted Solutions
10-04-2024 08:16 AM
Hi @GRAMPEE,
Welcome to the HP support community.
Please help us with your HP unit serial number or the product number on a private message for further assistance.
Here is the link to find the product number:- Click here
In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.
Alden4
HP Support
HP Support Community Moderator
10-04-2024 08:16 AM
Hi @GRAMPEE,
Welcome to the HP support community.
Please help us with your HP unit serial number or the product number on a private message for further assistance.
Here is the link to find the product number:- Click here
In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.
Alden4
HP Support
HP Support Community Moderator