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‎05-12-2022 04:34 PM

HP Recommended
Product: HP OfficeJet Pro 8710 All-in-One Printer
Operating System: Microsoft Windows 11

Updated HPSmart software.  Now ePrint will not connect to Web Service.  No error messages.  Just says cannot connect, try again later

Category:
5 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎05-15-2022 07:28 AM

HP Recommended

@PallenH, Welcome to the HP Support Community! I’m here to help.

 

I see that you are not able to use the ePrint feature.

 

Make sure the printer is connected to the internet. Restart web services

Click here to know how to turn off web services. Refer to this document to know how to turn it on.

 

If the issue persists, perform the steps mentioned in this document - Cannot Connect to Web Services

 

Hope this helps! Let me know how it goes. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

KUMAR0307
I am an HP Employee

View solution in original post

1 person found this reply helpful
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3 REPLIES 3

‎05-15-2022 07:28 AM

HP Recommended

@PallenH, Welcome to the HP Support Community! I’m here to help.

 

I see that you are not able to use the ePrint feature.

 

Make sure the printer is connected to the internet. Restart web services

Click here to know how to turn off web services. Refer to this document to know how to turn it on.

 

If the issue persists, perform the steps mentioned in this document - Cannot Connect to Web Services

 

Hope this helps! Let me know how it goes. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

KUMAR0307
I am an HP Employee

1 person found this reply helpful
Was this reply helpful? Yes No

‎05-25-2022 10:30 AM

HP Recommended

I followed the instructions.  I ended up updating the Firmware on the printer.  After updated completed, all is good

 

Thank you

 

Paul H

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‎05-25-2022 11:03 AM

HP Recommended

@PallenH

 

Glad to know that the issue is now resolved. Feel free to contact us with any concerns related to HP products.

Happy to help!

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No
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