cannot print from PC but can print from iphone and ipad

[GShalley13]

For a couple months now I cannot print from my PC operating Windows 10 64 bit, but have no issues printing using wifi connection from my iphone and ipad. The wifi shows connected on the printed, and the printer shows ready and connected on the PC, but nothing happens when I send documents to print, emails, word docs, pdf's

[Kumar0307]

@GShalley13, Welcome to the HP Support Community! I’m here to help.

I see that you are not able to print from the Win PC. To assist you better,

Do you get any errors?

Are you using the HP Smart app to print?

Reinstall the app from Microsoft Store and try printing.

Run HP Print and Scan Doctor to diagnose and fix any driver issue

Click here to download the file. Once downloaded, make sure to run the file to start the installation and click on 'Fix printing'.

Hope this helps! Let me know how it goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

[GShalley13]

I uninstalled the printer and reinstalled and it started working. I did just notice an alert today that I needed to update drivers, but hadn’t received that alert in the last 3 months that it hasn’t worked.

thanks!

[Kumar0307]

@GShalley13

Glad to know that the issue is now resolved. Feel free to contact us with any concerns related to HP products.

Happy to help!