cannot printer with error code 0x80040003

[YvonneCMSiu]

HP Envy 6100e series.  

printed 3 documents, then cannot print.  Now with error code 0x80040003

[VikramTheGreat]

Hi @YvonneCMSiu,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

 
Thank you for sharing the details. The error 0x80040003 on HP Envy 6100e series typically indicates a communication or driver issue between the printer and your computer, often after updates or idle periods. Here’s how we recommend fixing it:

Step 1: Restart Everything

• Power off the printer, unplug it for 60 seconds, then restart.
• Restart your computer and router to refresh connections.

Step 2: Clear Print Queue

• On Windows: 
  • Go to Settings → Devices → Printers & Scanners → [Your Printer] → Open Queue.
  • Cancel all pending jobs.

Step 3: Reinstall HP App & Drivers

• Uninstall HP Smart from your computer.
• Download the latest version from HP App: HP App – For HP Printers, Laptops, and Tech Accessories | HP® Official Site.
• Re-add your printer in the HP app and let it install the correct drivers.

Step 4: Update Firmware

• In HP App → Printer Settings → Advanced Settings → Firmware Update.
• Firmware updates often resolve error codes like 0x80040003.

Step 5: Check Connection

• If using Wi-Fi, ensure the printer is on the same network as your computer.
• If possible, try a USB connection temporarily to confirm printing works.
   

I hope this helps.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat