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Locked

‎05-20-2026 11:41 PM

HP Recommended

I have forgotten my user name and password so cannot get into password or administrator settings, None of the suggested remedies works. Additionally My printer shows damaged cartridges even after new cartridges (HP) have been put in. I assume this may be preventing me from seeing or using the normal screen menu. I have tried sequences to enter "secret/hidden menu) but not seeing the symbols on the unit makes it literally impossible. My connection to the printer from my Windows 10 computer is via ethernet.

1 REPLY 1

‎05-21-2026 12:20 AM

HP Recommended

Hello @raymondseid ,

 

Welcome to the HP community.

 

To reset your password:

 

Windows 10

 

Windows 11

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions/directions intended to bypass or subvert security mechanisms such as lock screens, BitLockers, BIOS lock, passwords, fingerprint/biometry scanners, PINs, or any other safety measures.

 

Best Regards

 

Steffen Baier

 

------------------------------------------------
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