cannot scan to e-mail. Error msg cannot connect to web server

[veebs1]

Touch screen Scan to E-Mail. Error msg says cannot connect to web s

[Nal_NR]

Hi @veebs1,

Welcome to the HP Support Community. 

I'd like to help!

To be able to answer you effectively, we need some information.

May I have the exact product name and number? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

[veebs1]

7520 All In One

[Nal_NR · Accepted solution]

Thanks for confirming the details @veebs1,

To start, make sure the printer is plugged directly into a wall outlet and not a surge protector. Once done:

1. On your printer click on the Web Services icon in the top-left corner of the display screen.
2. Click on Settings.
3. Click on Remove Web Services.
4. Click on the Web Services icon.
5. Click on Accept and Yes.

Please let me know if this allows you to Scan to Email. 

If it does, please click on Accept Solution. If you appreciate my help, please click on the thumbs-up icon. Both icons are below this post.

[veebs1]

Thx Elohi_NR! Solution suggested worked!

[Nal_NR]

Hi @veebs1,

Fantastic 🙂 I truly appreciate your time and patience in getting this issue resolved.  

If you need further assistance, feel free to reach out to us.