cannot use HP Printer Plugin to print from Anroid smart phone

[shontz]

2 Problems, may all be related:

(1) cannot start ePrint on printer, says  "The printer is unable to connect to the service.  Check internet connection."  Printing from the desk top wirelessly works, but printing from Android smart phone, or Chrome Book via HP Print Plugin does not.  This previously worked fine.  No recognizable change to printer s/w was made.  However, there may have been an update to phone OSS via Samsung within the last year.

(2) print to email also no longer works.

[Dragon-Fur]

@shontz 

Could be related...

Check your mystery printer to make sure Web Services is running.

Open website:  HP Smart / HP Connected 

Open category How to > Turning On Web Services  (Includes “Turn off Web Services” help)

References / Resources

Mobile Printing – Options, How-to, Help, and Information

Print from your Android, iOS, or Amazon Fire device with the HP Mobile printing app.

Read this document first - Find your printer in the list of printers and supported applications

HP Printers - Mobile Printing Solutions Compatible with HP Printers

HP Smart - iOS and Android >>> Download, How-to. Videos, and FAQ

 HP Printers - Using the HP Smart App (Android, Apple iOS)

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

Open Support Home

Enter the name of your HP device