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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
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HP Recommended
1 ACCEPTED SOLUTION
Accepted Solutions
HP Recommended
You may need to reset the printer: video here
Wi-Fi setup to router with smartphone (hp smart): video here
For Wi-Fi direct setup see page 34 click here.
Or watch this video.
This is useful if you do not have access to the router or you want to avoid using the router and print directly to the printer.
WPS pin for connecting to modem/router:
| Press the setup button Select Wi-Fi setup Chose OK and scroll for the WPS PIN Make a note of the WPS PIN code |
This video might help but is it 8020 type.
Install app click here to download
Printer Reference 8015e
Let me know if a problem
Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
HP Recommended
You may need to reset the printer: video here
Wi-Fi setup to router with smartphone (hp smart): video here
For Wi-Fi direct setup see page 34 click here.
Or watch this video.
This is useful if you do not have access to the router or you want to avoid using the router and print directly to the printer.
WPS pin for connecting to modem/router:
| Press the setup button Select Wi-Fi setup Chose OK and scroll for the WPS PIN Make a note of the WPS PIN code |
This video might help but is it 8020 type.
Install app click here to download
Printer Reference 8015e
Let me know if a problem
Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
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