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When I changed internet providers, I had to delete my printer and reinstall it. I also had to cancel my Instant Ink subscription, which mails ink cartridges to you. Once the Instant Ink was canceled, it took about 30 minutes for instant ink to cancel, then my printer was able to reload and connect, which also took some time. Then, I re-signed up for Instant Ink. I have to this again today because I have new internet once again. I wish that there was an easier way. And hope this helps someone.

 
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Hi @Oriana44 

 

Welcome to the HP Support Community.

 

Thank you for posting your query. I will be glad to assist you.

 

I see that you are facing an issue with your HP product.

 

To understand the issue and help you, please share the details listed below:

 

Note: Do not share any of your personal information such as serial number, phone number, email ID, etc., on your public post.

 

- Exact model number/product number(SKU number) of your HP Product (Click here for information on how to find the model number/product number).

- Error messages (if any) on the unit.

- When was the last time it was working fine?

- Were there any changes made to your PC recently?

 

Could you please elaborate the issue in detail?

 

Take care and have a great day ahead! 

 

Raj,

HP Support

Raj2111
I am an HP Employee

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