computer can't find my wireless printer

[marygnyc]

My laserjet M14-M17 printer isn't working. I get the message: "The printer is offline." The other day, someone from HP who I now learn is a sub-contractor hired by HP to deal with customer problems (my printer is off warranty) said my drive was corrupt and he had to install a new system drive. I decided to speak to a tech person from Apple instead, who said my driver isn't corrupt and the printer problem appears to be wireless-connected. Today, I spoke to someone else from HP's contractors who tried to talk me into purchasing an expensive plan (one-time "fix" would be just under $300—I could buy a new printer for about half that!) to up to over $1K for a lifetime package. He said the problem is my IP address and he needs to clean it. I declined his offer, shut down his access to my screen, and he hung up. This has got to be a SCAM! Now what do I do? TIA!

[sandytechy20]

@marygnyc

Welcome to the HP support community.

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