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‎06-13-2022 03:55 AM - last edited on ‎06-13-2022 09:50 AM by Retired

HP Recommended
Product: HP ENVY 5020 All-in-One Printer

My computer will not print as it keeps saying it is offline,when I bring up the box telling me what I have queued up to print when I select  the Printer tab the connect box is not highlighted so I can not select it.

1 REPLY 1

‎06-16-2022 05:53 AM

HP Recommended

Hi @Jo448

 

Welcome to the HP Support Community

 

I'd like to help with the printer connectivity issue. However, I would need some information regarding your PC, I'm sending out a private message to assist you with the next course of action. Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link to view the document. 

 

Hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!


ANAND_ANDY
I am an HP Employee

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