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Common problems for Connectivity Issues
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‎06-11-2024 11:14 AM

HP Recommended
Product: HP Smart Tank 6001 All-in-One

cant connect printer to a new wifi network\

Category:
1 REPLY 1

‎06-13-2024 08:05 AM

HP Recommended

Hi @Bkrull15,

 

Welcome to the HP Support Community. 

 

I'd be happy to help you! 

 

I understand that you are having issues with the connectivity.

 

Make sure, your printer and your device are on the same network as 2.4GHZ only. 

 

Follow the steps from this document. This should help.

 

Update the firmware. Click here

 

Hope this helps! Keep me posted for further assistance.

 

 Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Nal_NR-
HP Community Moderator



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