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‎05-08-2026 04:40 PM

HP Recommended

I have set up my new printer using a USB connection.  However I keep getting a e-mail from HP Inks saying Printer not connected to internet. WHY???   Printer is set up & working ok but I don't know how to set it up for my HP Inks

offer of 3 months inks free etc.  I'm not a computer Whizz Kid, I am a 80 year old disabled pensioner, 

This printer was a B/Day present from one of my sons. I have registered it on HP site but still getting the not connected  page keep coming up for my future Inks.  Help please in easy Jargon.  Thank You.

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1 REPLY 1

‎05-10-2026 08:38 AM

HP Recommended

Hi @Peejay01,

 

Welcome to the HP Support Community! We're stoked to have you on board! 

 

To help us get started on resolving your issue, could you please share the model name of your device?

 

Need help finding your product number? We've got you covered! Check out this handy guide:  

https://support.hp.com/in-en/document/ish_2039298-1862169-16 

 

Meanwhile, use this document to resolve the issue:

https://support.hp.com/us-en/document/ish_3259780-2802006-16

 

We're looking forward to helping you get back up and running! 

 

Best regards,

Kuroi_Kenshi

I'm an HP Employee.


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