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‎01-26-2021 10:10 AM

HP Recommended
Product: HP Officejet 8600 & HP Office Jet 6970
Operating System: Microsoft Windows 10 IOT

Had no trouble connecting my printers with the last Optimum router, changed over to Altice and now I cannot get my printers to print.  Everytime I try to connect them, it tells me not found.  I now have to use a USB with my laptop for one, but other laptops cannot print either.  I contacted Optimum and they tell me it is an issue I need to contact the Printer Manufacturer.  NEED HELP!

 

Category:
3 people had the same question
2 REPLIES 2

‎03-04-2021 10:03 AM

HP Recommended

I have the same problem ...Any help would be great

1 person found this reply helpful
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‎03-05-2021 07:23 AM

HP Recommended

@LuDeLo, Welcome to HP Support Community!

 

To be able to assist you better, I'd like to know the following-

  • Are the printer and PC connected to the same network?
  • Is your router dual-band enabled i.e., both 2.4GHz and 5GHz?
  • What is the distance between the router and the printer?

Meanwhile, use the guided troubleshooter Troubleshooting | Wireless Printing Center for instruction to isolate and resolve the issue.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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