connecting printer to wifi network

[biggiebrett]

Have a T-Mobile wifi router all of a sudden I cant reconnect my envy all in one printer to my wifi  even after entering password keeps coming up connection failed 

[Raj_05]

Hi @biggiebrett,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

To troubleshoot your HP Envy All-in-One printer's Wi-Fi connection issues with your T-Mobile router, follow these steps.

Restart Your Devices

• Printer: Turn off the printer, unplug it, wait for 30 seconds, and then plug it back in and turn it on.
• Router: Restart your T-Mobile router by unplugging it, waiting for 30 seconds, and plugging it back in.

Check Wi-Fi Settings

• SSID: Ensure you are trying to connect to the correct Wi-Fi network (SSID).
• Password: Double-check that you are entering the correct Wi-Fi password. Make sure it’s case-sensitive.

Connect via HP Smart App

• If you have the HP Smart app installed on your smartphone or computer, use it to connect your printer to Wi-Fi:
  • Open the app and select your printer.
  • Follow the on-screen instructions to connect to Wi-Fi.

Use WPS (if supported)

• If your router and printer support WPS (Wi-Fi Protected Setup), you can try connecting via this method:
  • Press the WPS button on your router.
  • Within 2 minutes, press the WPS button on your printer (usually located on the control panel).

Network Reset on Printer

• Perform a network reset on your printer:
  • Go to the printer's control panel, navigate to Settings > Network Settings > Restore Network Defaults.
  • After the reset, attempt to reconnect to Wi-Fi.

Update Printer Firmware

• Make sure your printer firmware is up-to-date:
  • Check for firmware updates through the HP Smart app or the printer’s control panel.

Check Router Settings

• Ensure that MAC filtering is not enabled on your router, as this could prevent the printer from connecting.
• Ensure that your router's firmware is updated.

Try Different Frequencies

• If your router has both 2.4 GHz and 5 GHz networks, try connecting the printer to the 2.4 GHz network, as many printers have compatibility issues with the 5 GHz band.

Factory Reset Printer (Last Resort)

• If all else fails, consider performing a factory reset on your printer. Note that this will erase all settings, and you’ll need to set it up again from scratch.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support