connecting to my printer

[slemmo]

My hp laptop can't connect with my HP Envy 6200 by wifi. They are on same network . Can print from phone using wifi. I've tried to troubleshoot with HP support app but laptop still doesn't connect to printer by wifi. It does work if I connect with USB directly.

[A_Gayathri]

Hi @slemmo ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing an issue with your HP ENVY 5055 printer is having trouble connecting to your HP laptop via Wi-Fi, despite both devices being on the same network. Here are a few steps you can try to troubleshoot and resolve the issue:
 

1. Restart Devices and Network

• Restart your laptop, printer, and router to clear any network glitches.
• Ensure the Wi-Fi network is working properly by connecting another device, like your phone, to the Wi-Fi.

2. Check Printer's Wi-Fi Status

• On the printer's control panel, press the Wi-Fi icon or go to the Settings menu and check if the printer is connected to the Wi-Fi network. If not, reconnect it using the printer’s setup menu or HP Smart app.
• You can also print a network configuration page from the printer to check its connection status.

3. Update Printer Drivers

• Ensure you have the latest drivers for the HP ENVY 5055 installed on your laptop:
  1. Go to the HP Support website.
  2. Search for your printer model and download the latest drivers for Windows 11.
  3. Install the drivers and try reconnecting to the printer.

4. Reconfigure Printer via HP Smart App

• Open the HP Smart app on your laptop.
• If the printer isn't listed, click the + sign to add a new printer.
• Follow the prompts to reconnect your printer to the Wi-Fi network.

5. Check Windows 11 Printer Settings

• Go to Settings > Devices > Printers & Scanners on your laptop.
• Check if your printer is listed. If it is, click on it and select Manage.
• Choose Set as Default if it's not already selected.

6. Disable VPN and Firewall

• If you have any VPN or firewall running on your laptop, temporarily disable them to see if they are blocking the connection to the printer.

7. Use the Printer's IP Address

• If the printer still won’t connect, you can try adding it manually using its IP address:
  1. On the network configuration page (from step 2), note the printer’s IP address.
  2. On your laptop, go to Settings > Devices > Printers & Scanners.
  3. Click Add a printer or scanner.
  4. Select The printer that I want isn't listed.
  5. Choose Add a printer using TCP/IP address or hostname and enter the printer's IP address.

Refer to this document: HP ENVY 5055 All-in-One Printer User manual 

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.