connection issues

[kev95]

hi I'm struggling to connect my deskjet  2633 to my MacBook. I have dowloaded the app and followed the steps but somehow I'm still struggling. as a last option on the app, they tell you to connect to the printer from then wifi settings. I am able to identify the keyboard through the macbook's wifi settings, but there is a password on it.  but I just got this device so I haven't set any passwords 

[Nal_NR]

Hi @kev95,

Welcome to the HP Support Community. 

I understand that you are facing connectivity issues. I’d like to help!

To provide you with an accurate solution, I'll need a few more details:

Make sure, your printer and your device are on the same network as 2.4GHZ only. 

Check for network and connection issues if you cannot print or scan with a wireless HP printer.

Restart devices

• Restart your computer or mobile device, printer, and router to clear any error states.
• Disconnect your computer or mobile device from the network name (SSID), and then reconnect it to the same network name your printer is connected to.
• If the printer is available and has a ready status, the issue is resolved. You do not need to continue troubleshooting.
• Press the Power button to turn off the printer. If the printer does not turn off, disconnect the power cord from the printer and from the power source.
• Turn off the computer or mobile device that the printer was set up with.
• Restart the router.
• Reconnect the power cord to the printer and to a wall outlet.
• NOTE:
• HP recommends plugging the printer directly into a wall outlet.
• Turn on the computer or mobile device.
• Check the connection to make sure the same network is used by the printer and the device.
• Computer or mobile device: Open the list of available networks and make sure it is connected to the correct network.
• Printer: Check the Wireless light on the control panel. If it is solid blue the printer is connected.

Click here for the remaining steps. 

Select the current version of your OS and update drivers and firmware if available. Click here

Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!