connection to computer

[51949]

hp does not find my new printer

[Max3Aj · Accepted solution]

@51949, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

Sorry to hear you're having trouble connecting your HP OfficeJet Pro 9015e All-in-One Printer to your Windows 11 PC. Let's walk through some steps to get your printer recognized:
 

Step 1: Check Physical and Network Connections

• USB Connection: If you're using USB, ensure the cable is securely connected to both the printer and the PC. Try a different USB port if needed.
• Wireless Connection: Make sure the printer is connected to the same Wi-Fi network as your PC. You can check this on the printer's control panel under Wireless Settings.

Step 2: Use HP Smart App

1. Download or open the HP Smart app.
2. Click “Set up a new printer” and follow the on-screen instructions.
3. If the printer isn’t found, click “My printer is not listed” and follow the guided troubleshooting.

Step 3: Restart Devices

• Restart your printer, PC, and router. This can often resolve temporary connection issues.

Step 4: Run HP Print and Scan Doctor

• Download and run HP Print and Scan Doctor to automatically detect and fix connection issues.

Step 5: Check Windows Settings

• Go to Settings > Devices > Printers & scanners.
• Click “Add a printer or scanner” and wait for Windows to detect your printer.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support