contact customer service

[tr2s]

Case# [Personal Information Removed]. I have spent 10 hours on this and they can not solve the problem. They kept saying that they would call me back, but they did not. I called back and still no result. I spent enough time on this thing. My printer is still under warranty, I want to talk to HP customer service, not technical support.

Thank you.

[A_Gayathri · Accepted solution]

Hi @tr2s,

Welcome to the HP Support Community

I understand you are facing an issue with your HP OfficeJet Pro 8028e All-In-One Printer. Not to worry I will help you to get a resolution to resolve the issue.

We shall escalate this issue to the concerned team. The next team will likely request information from you in order to look up your case details or product serial number.

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[tr2s]

I just cancelled the HP Ink Account. My printer is not working, Technical support can not fix it. Why do I want to pay the monthly fee. I will not buy anything HP now