continue getting message saying "scan to computer not activated".

[billhaj]

I continually get a message on my computer saying scan to computer not activated.

[Hawks_Eye]

Hi @billhaj 

Welcome to the HP Support Community! We're here to help you get back up and running.

The “Scan to Computer not activated” message usually appears when the scanning feature is not enabled or the background process that manages it is not running. 

Here are the steps you can follow on Windows to resolve this:

Open the HP App

• On your computer, launch the HP App.
• Make sure your printer is added and connected.

Enable Scan to Computer

• In the HP App, go to the Printer Settings or Scan Settings section.
• Look for an option called Scan to Computer.
• Select Enable or Turn On.

Check the Background Process

• Press Ctrl + Shift + Esc to open Task Manager.
• Under the Processes tab, look for entries related to HP (such as HP App or HP Scan).
• If they are not running, restart the HP App to reinitialize the service.

Restart the Printer and Computer

• Power off the printer and computer.
• Turn them back on, then open the HP App again to confirm the feature is active.

Verify Connection

• Ensure the printer is connected via USB or Wi-Fi and shows as Ready in the HP App.
• If using Wi-Fi, confirm both devices are on the same network.

Re-add the Printer if Needed

• In the HP App, remove the printer.
• Add it back by selecting Add Printer and following the prompts.

After completing these steps, the message should stop appearing. If it persists, reinstallation of the HP App may help refresh the configuration.

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Take care, and have an amazing day!

Regards, 

Hawks_Eye