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‎02-19-2025 08:40 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

My  HP DeskJet 2800e is connected to HP Direct WiFi. I'm trying to print from my cell phone. Both are connected to the same WiFi network. When I click on the print preview, all it does is buffer. It's been buffering for over 30 minutes. Can someone tell me why?

Category:
1 REPLY 1

‎02-24-2025 07:32 AM

HP Recommended

Hi @timbo6723,

 

Welcome to the HP Support Community! 

 

Thanks for reaching out about your query regarding your printer!  

We're thrilled to have the opportunity to assist you and provide a solution.

 

Here are some possible causes:
Weak Wi-Fi Connection – HP Direct WiFi may have a weak or unstable signal.

App Issue – The HP Smart app might be lagging or need an update.

Printer Spooler Issue – The print job might be stuck in the queue.

Network Interference – If your router has multiple bands (2.4GHz and 5GHz), the printer and phone may not be on the same exact frequency.

 

Try these steps to fix the issue:

Restart Everything

  • Turn off the printer, phone, and Wi-Fi router.
  • Wait 30 seconds, then turn them back on.
  • Try printing again.

Switch to Standard Wi-Fi (Not HP Direct Wi-Fi)

  • Instead of using HP Direct Wi-Fi, connect both the printer and phone to the same standard home Wi-Fi network.
  • Open the HP Smart App, and try printing again.

Clear Printer Queue in HP Smart App

  • Open the HP Smart App on your phone.
  • Go to Print Queue or Recent Jobs and cancel any stuck jobs.
  • Restart the app and try printing again.

Reinstall HP Smart App

  • Uninstall the HP Smart App from your phone.
  • Reinstall it from the Google Play Store or Apple App Store.
  • Reconnect the printer and try printing again.

Check for Printer Firmware Updates

  • Open the HP Smart App → Select your printer → Go to Printer Settings → Check for Firmware Updates.
  • If an update is available, install it and restart the printer.

Let me know if you need more help! 😊

 

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?"—your feedback not only keeps us going but also helps others find the solution faster! 👍✨

 

Take care and have an amazing day ahead! 🚀

 

Best regards,

Kuroi_Kenshi
I am an HP Employee

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