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11-11-2020 01:04 PM
BryanCustomPure recently sent me a solution to a problem getting macos 10.15.7 (Catalina) to work with
my HP Photosmart 2610 .... his solution worked ... so thanks BryanCustomPure! ...
However, I get messages like "interlaken.framework will damage your computer",
"ResourceManager.framework will damage your computer", and
"pdftopdf.filter will damage your computer" ...
and a dialogue asks if I want to notify Apple ....
I ignore them and everything seems ok ....
but am wondering how to get rid of them?
11-14-2020 06:23 AM - edited 11-14-2020 06:25 AM
Hi @tjd4848,
I'd like to help!
Try updating mac and printer firmware
To update the printer's firmware, refer - HP Printers - Updating or Upgrading Printer Firmware
To update Mac, try these steps - How to update the software on your Mac
Uninstall the printer software -
1. Click Finder in the Dock.
2. In the menu bar, click Go, click Applications, and then open the HP or Hewlett Packard folder.
a) If HP Uninstaller is in the folder, double click it, and then follow the on-screen instructions to uninstall the software.
b) If HP Uninstaller is not in the folder, continue to the next step.
3. Click and drag the HP or Hewlett Packard folder to the Trash icon in the Dock.
4. In the menu bar, click Go, click Go to Folder, type /Library/Printers, then click Go.
The Printers folder opens.
5. Click and drag the HP or Hewlett Packard folder to the Trash icon in the Dock.
6. Restart the Mac.
7. Right-click or Ctrl + click the Trash icon, and then select Empty Trash.
Install the printer Software and drivers for HP Photosmart 2610 All-in-One Printer
Hope this helps! Keep me posted.
And, Welcome to the HP Support Community.
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