delete hp smart account

[froda]

Hi.

I have been in contact with HP Printer support for my HP Smart account. My problem is that I have a printer in my HP Smart account that I don´t own or have ever had. My existing printer does not show up despite several hours of troubleshooting and It cannot be installed. My only thought now is to have my HP Smart accodunt deleted and recreated. Can I get some assistance with deleting my account? The support agent that has tried to help me says that he doesn´t think it can be deleted!?! It surely must be able to delete?

Kind regards | Ulf

[Treeko]

Hi @froda 

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

I see that you are facing issues with deletion of printer from your HP Smart account.

Kindly refer to the steps on this video link and let me know if that fixes the issue.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a good day.

Treeko

HP Support

[froda]

Hi,

I have tried that more than 10 times. The printer that is there can stay there - I don´t care, but I want to add my existing printer so that I can sign up for an HP Instant Ink subscription. When removing the printer it dissapears and I have the option to add a new printer which I do, but when I go to "my printers" it´s not there and the one i removed is still there as the only printer. Can you not simply have my HP Smart account deleted so that I can start over?

Kind regards | froda

[Treeko]

Hi @froda 

I've sent you a private message with the instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link

I hope this helps.
Take care and have a good day.

Treeko
HP Support