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Common problems for Connectivity Issues
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03-02-2023 12:39 PM
Product: HP ENVY Photo 6230 All-in-One Printer
Hi.
I have been in contact with HP Printer support for my HP Smart account. My problem is that I have a printer in my HP Smart account that I don´t own or have ever had. My existing printer does not show up despite several hours of troubleshooting and It cannot be installed. My only thought now is to have my HP Smart accodunt deleted and recreated. Can I get some assistance with deleting my account? The support agent that has tried to help me says that he doesn´t think it can be deleted!?! It surely must be able to delete?
Kind regards | Ulf
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