desk jet 3050A J611 series will not scan or printing from my phone!! help. Will print from computer.

[Sassy614]

Pinter will not scan or print from my phone. DeskJet 3050A J611 Series. It is connected to USB too.

Will print from the computer request. HELP PLEASE!

[Raj_05]

Hi @Sassy614,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If your HP DeskJet 3050A J611 Series printer is not scanning or printing from your phone, even though it's connected via USB, there are a few troubleshooting steps you can try.

Check USB Connection:

• Ensure that the USB cable is securely connected to both the printer and your phone.
• Try using a different USB cable to rule out any issues with the current one.
• If possible, connect the printer to a different USB port on your phone.

Printer Software:

• Make sure that the HP printer software is installed on your computer and phone. If not, download and install the latest drivers and software from the official HP website.

Printer Settings:

• Check the printer settings on your phone. Ensure that the correct printer is selected, and it is set as the default printer.

Mobile Printing App:

• If you're using a mobile printing app, make sure it is compatible with your printer model. Try reinstalling the app or updating it to the latest version.

Print and Scan Doctor:

• Download and run the HP Print and Scan Doctor utility on your computer. This tool can identify and fix common printing and scanning issues. Ensure that your printer is connected to the computer when running the tool.

Driver Updates:

• Check for driver updates for your printer on the HP website. Download and install any available updates to ensure compatibility with your phone.

Restart Devices:

• Turn off both your phone and the printer. Wait for a few minutes and then turn them back on. Sometimes, a simple restart can resolve connectivity issues.

Check Printer Status:

• Make sure there are no error messages or issues displayed on the printer's control panel. Clear any error messages if present.

USB Debugging (Android):

• If you're using an Android phone, ensure that USB debugging is enabled in the developer options. This is usually not required for printing, but it's worth checking.

Mobile Operating System Updates:

• Ensure that your phone's operating system is up-to-date. Check for any available updates and install them.

Alternative Connection Method:

• If USB connection continues to be problematic, consider connecting the printer and phone using alternative methods such as Wi-Fi or Bluetooth, if supported.

I hope this helps. 
 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4
HP Support