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- HP Community
- Printers
- Printer Wireless, Networking & Internet
- deskjet 4100 wifi not connecting

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02-20-2024 08:56 PM
hp deskjet plus 4100 all-in-one printer won't connect to wifi. the blue wifi lights keeps flashing.
yes, i've restarted the printer. yes, i have hp smart downloaded on my imac. when it scans to look for a printer, nothing shows up. hp's virtual AI "help assistant" is a joke. yes, i have a strong wifi connection and bluetooth activated on my imac. yes, the printer is placed within 2 feet of my wifi router. printer still has no wifi connection.
when i press the "i" (information) button on the printer, it prints out a page with 3 icons (including the disconnected wifi symbol) and no text. i can't download the printer firmware update because i have no idea what the printer address is, and the printer still has no wifi connection.
when i go to hp smart, the printer is listed as "not available". note: i previously had this printer successfully connected to a previous wifi connection at another location for over a year, and hp smart worked fine. the "diagnose & fix" option is grayed out. when i click, "get support", the printer doesn't show up on the scan. when i try to set up the printer in hp smart as a "new" printer, the printer still doesn't show up. when i look at the printer, the blue wifi light still continues to blink. the printer has no wifi connection.
please help.
running mac ventura 13
02-20-2024 11:39 PM
If you have a newer 5Ghz wireless router chances are the printer will not reliably connect in standard configuration. Best solution is to apply a unique SSID to the 2.4Ghz channel of the router and only allow the printer to connect to that SSID.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.